Please let us know if your order is urgent. If you are ordering an item from stock and it doesn’t require any alterations, your item will be shipped within 24 hours from confirmation of your order. Our products are handmade, and often to order. Bespoke items will normally be shipped within 2-5 working days unless otherwise specified.
Delivery times provided are estimated, and can change without notice, however we will make every effort to contact you if there is a delay in your order being shipped.
We will email you to confirm dispatch of your order. You can then expect your item to arrive within 1-4 working days after receiving your confirmation for UK addresses or longer for International orders. We take every care to ensure your order reaches you safely, and in a timely manner.
Bespoke commissions - Please note that some materials may need to be sourced from overseas (such as semi-precious stones for bespoke designs) which may affect the lead time for your item.
Items are delivered to the shipping address you specify when ordering. Please ensure your address details are correct as we cannot be held responsible for non-delivery of orders when incorrect address details have been provided by the customer.
We will not accept responsibility for loss or damage if you instruct the delivery company to leave your goods unattended.
Please check your items on delivery and any goods found to be missing or damaged should be notified to us immediately in writing so we can resolve the issue to your satisfaction quickly.
Delivery costs are subject to location, size and weight of your order.